Returns & Exchanges

At Voyageur Soap & Candle, we want you to be completely satisfied with your crafting supplies. If you are not happy with your purchase, you may return eligible items within 30 days of delivery for a refund or store credit.

1

Verify Eligibility

Ensure items are unopened, in original packaging, and not on the non-returnable list (such as essential oils, fragrances, or base ingredients for safety reasons).

2

Contact Support

Email our customer service team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

3

Secure Packaging

Pack the items securely in their original shipping box and clearly write the RMA number on the outside of the package to ensure efficient processing.

4

Ship and Track

Ship the package back to our warehouse using a trackable shipping method; once received and inspected, we will process your refund within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing